Mountview Real Estate – Privacy Policy
Effective Date: 01/07/2025
Mountview RE Pty Ltd (“Mountview Real Estate”, “Mountview RE”, “we”, “our”, “us”)
respects your privacy and is committed to protecting personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs).
This Privacy Policy explains how we collect, use, manage, and disclose personal
information obtained through our website, open homes, inspections, and related real
estate services.
1. What Personal Information We Collect
We may collect information including:
• Your name, contact details, and address
• Details provided during property inspections, applications, or enquiries
• Information relating to property ownership or tenancy
• Proof of identity and supporting documentation for compliance checks
• Feedback and communication history
• Website analytics, cookies, and browsing behaviour data
Where relevant, we may also collect demographic and preference data to help tailor
our marketing and service offerings.
2. How We Collect Personal Information
We collect personal information through methods such as:
• Sign-ins at open homes and private inspections
• Rental or purchase applications (digital or physical)
• Online enquiry forms, emails, SMS, calls, and digital advertising
• Third-party real estate platforms and CRM providers
• Publicly available or authorised data sources
Providing personal details is optional, although declining may limit our ability to
provide certain services.
3. Why We Collect Personal Information
We only collect personal information reasonably necessary to conduct our business,
including to:
• Manage property sales and leasing
• Identify and assess potential tenants or purchasers
• Communicate property information and updates
• Provide marketing material and personalised property alerts
• Enhance our website and customer experience
• Comply with legal and regulatory obligations
You can unsubscribe from marketing communications at any time.
4. Use of Personal Information for Marketing
By supplying your information at open homes or through digital enquiries, you
consent to us:
• Contacting you regarding the inspected property
• Providing information about similar properties and real estate opportunities
We make sure marketing complies with privacy and spam regulations. Every
message includes opt-out options.
5. Disclosure of Personal Information
We may disclose personal information to:
• Property owners (vendors or landlords) relating to their property
• Contractors and trusted service providers assisting our operations
• Identity, background, and tenancy check platforms
• Industry software and CRM systems used to manage listings and enquiries
• Legal, regulatory, and government authorities where required
We do not sell personal information for unrelated commercial gain.
6. CCTV Monitoring and Security Cameras
Where CCTV is installed in or around properties we manage or our own business
premises:
• Video recording may capture your image and activity
• CCTV may be used to protect property, ensure safety, and prevent unlawful activity
• Footage may be shared with property owners, law enforcement, and security
providers if required
Signage will be displayed where CCTV is in operation. Recordings are securely
stored and retained only for as long as reasonably necessary.
7. Storage and Security of Personal Information
We take reasonable measures to safeguard information against misuse,
unauthorised access, loss, and modification. Access to personal information is
restricted to authorised personnel and trusted service providers.
Some information may be stored using secure offshore cloud providers. When this
occurs, we ensure safeguards consistent with the Australian Privacy Principles.
8. Accessing and Correcting Your Personal Information
You may request:
• Access to personal information we hold about you
• Correction of inaccurate or outdated details
Requests can be made via email or phone using the contact details below.
Identification may be required.
9. Cookies and Online Data Technology
Our website uses cookies and similar tracking tools to:
• Analyse usage trends and site performance
• Improve property suggestions and user experience
• Deliver relevant advertising
You can modify browser settings to decline cookies, though some website
functionality may be affected.
10. International Data Disclosure
Where our technology partners store data outside Australia, we take reasonable
steps to ensure that privacy protections remain equivalent to Australian standards.
11. Contact Us
If you have questions, concerns, or requests regarding your personal information,
please contact:
Mountview RE Pty Ltd
Phone: 02 8883 3592
Email: info@mountviewre.com.au
Website: www.mountviewre.com.au
Attention: Privacy Officer
We aim to respond promptly, fairly, and transparently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always
be available on our website with the “Effective Date” clearly displayed at the top of
this page.